What Does It Mean to Be Diplomatic in Business Writing

In an organization, the best test for applying for persuasion is to ask yourself if you want to act on what your own communication represents. In the long run, it is dangerous to assume that everyone is stupid and malleable; Therefore, if you have been offended or damaged if you have been persuaded to take the proposed measures, you must reformulate the communication. This test eliminates unnecessary worries about slightly dishonest but well-intentioned congratulatory letters or routine progress reports written only for a single submission package, etc. But it focuses on messages that cross the line of persuasion to bias; They are the ones who hurt others and will end up hurting you. Let`s say you`re a young aspirant on Manager who was recently told, “You just can`t write!” What would that mean for you? Of course, you`d be hurt, disappointed, maybe even worried if your own nagging doubts about your writing skills were unpleasantly compromised. “Of course,” you say, “I know I`m not a stylist. I don`t even pretend to be a literary person. But how can I improve my writing in the workplace? Where do I start? What exactly is wrong with my writing? But no one tells you in specific and meaningful terms. The same goes for the simplicity of the language. Simplicity is, I think, always a “good thing”. Certainly, something is lost from our language when interesting but unknown words are no longer used. But isn`t it true that the sanctuaries where these antiquities are to be kept are in the realm of poetry or novel, and not in business communication – which, after all, are not baroque cathedrals, but functional buildings with which work can be done? Let`s take a look at a few other examples of diplomatic phrases with the passive: [[AdMiddle]However, if the person has already arrived too late, a diplomatic response would be to hold a private meeting in your office after the meeting. You could explain how much you appreciate his contribution and that if it comes too late, you and the rest of the team will not benefit from his ideas.

This, in turn, affects delays. To learn more about this topic and a quiz to test your tact and diplomacy, visit the bonus materials on my personal blog. Oh, and if you really want to get to know the ins and outs of business diplomacy, you should consider buying my new book, which is scheduled for release in 2013. Diplomacy means respecting the thoughts and opinions of the adversary. It means listening. It means trying to understand the point of view of others. This means empathizing with others to the best of your ability and working to maintain a positive relationship while making changes. For more information on good diplomacy in the workplace and some of the thoughts behind the functions of diplomatic English, check out Rima`s diplomatic English tutorial on the Let`s Talk YouTube channel. Imagine yourself and your team working late at night to complete your current business project. Arsi, your question “What is diplomacy?” reminded me of this anonymous quote: “Diplomacy is about dealing with a porcupine without disturbing its quills.” I like this quote because it suggests that diplomacy is about dealing with difficult situations with tact and grace.

So, to answer your questions; No, it`s not about hiding the truth, it`s not about being confused, and it`s not about being cumbersome (well, maybe a little). Let me explain. The effective use of these skills is to feel exactly what another person feels or thinks at a given time, and then react in a way that avoids bad feelings or clumsiness, while affirming or reflecting on your own ideas and feelings in a delicate and well-intentioned way. For example, if you didn`t receive your paycheck on time, you`ll naturally want to talk to a supervisor. But telling your boss, “Check with payroll – they didn`t process my pay” may seem rude or demanding. However, if you say, “You may want to ask with payroll. You may not have processed my salary,” you seem much more diplomatic by simply adding the terms that can and can. Similarly, if you receive a paycheck that seems far too small, say, “This amount of salary may be a mistake. Could you look at that? ” seems much more polite than saying, “This amount of salary is a mistake. Look at this. Does that mean giving the right answer to the question, but in a roundabout way? What about paragraphs? The importance of “paragraph building” is often overlooked in corporate communications, but few things are more sure to make the heart flow than the side-by-page view of uninterrupted writing. An old grammar book rule would be especially wise to fall back on, and that`s the subject`s sentence.

Not only does placing a subject sentence at the beginning of each paragraph allow the reader to quickly grasp the content of the communication; It also serves to discipline the author so that he includes only one main idea in each paragraph. Of course, if a discussion of an idea involves the effort of hundreds (or thousands) of words, the paragraphs should be divided into subdivisions of the main idea. In fact, an almost arbitrary division of paragraphs into units of four or five sentences is generally welcomed by the reader. What do business people say when asked, “What is the most problematic problem you have to live with?” They often say, “People just can`t write! What are they learning in college now? When I was a child…! Diplomatic language in the workplace uses more formal words and phrases. If you practice diplomacy in the workplace, avoid slang. Use a language closer to written English than the normal language. Let`s say your office space is very dirty, although the maintenance team needs to clean it. You might say, “This place is a mess,” but it`s pretty informal. “Place” has a vague and contextual formulation that indicates a random conversation. Similarly, the phrase “is a mess” has a decidedly informal tone.

To make your language more formal – and therefore more diplomatic – it would be better to say something like “This workspace needs a little maintenance”. For a first offense, a diplomatic professional would summarize and move on, especially if the deceased employee is usually very punctual. .